Frequently Asked Questions
Q. Why do I sometimes experience a delay in receiving an emailed message?
A. E-mails can be delayed when an outbound mail message is unable to be sent to a destination mail server. It is most likely the result of bandwidth contention or the remote server is experiencing difficulties, is off-line or is under significant load. It is difficult to establish why the server is not contactable.
Q. Do you offer HIPAA compliant message delivery?
A. Yes, our Secure Message application is HIPAA compliant.
Q. Can I see my on call schedule on the web?
A. Yes, access is available through our Intellisite Web Dashboard. Contact customer service to get this set up. You may also edit or enter your call schedules.
Q. Can I see my messages on the web?
A. Yes, access is available through our Web Dashboard. Contact customer service to get this set up.
A. Yes, access is available through our Web Dashboard. Contact customer service to get this set up.
Q. What is the address to check messages on line at the Intellisite Web Dashboard?
A. Please contact customer service for this confidential link.
A. Please contact customer service for this confidential link.
Q. Can I set up my account so that it is automatically billed to my credit card or bank account?
A. Yes, we accept Visa, MasterCard, American Express, Discover and E-checks. After each invoice is generated your balance due will be charged to your preferred payment method, and a paid receipt emailed to you for your records.
Q. Can I pay my invoice on line?
A. Yes, we have an online pay portal for your convenience. The information appears on each invoice.
A. Yes, we have an online pay portal for your convenience. The information appears on each invoice.
Still Have a Question? Call 888-970-9908.